Open Question: Anyone help explain what my insurance company has offered me after an accident?

Hi there, I was recently tail ended by another driver so the other driver was at fault. I have spoken to my insurance company who have agreed to fight my corner for me as they also believe it should go down as the other drivers fault. They have rung me back today and provided the following response: "We are willing to waive the excess you would have to pay as good will gesture and your